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- My phone system is not working.
- How do I change the time on my system?
- How do I change my auto attendant main greeting?
- How do I call forward my main number or station?
- How do I make a conference call?
- How do I retrieve a message that was deleted by mistake?
- How can I program my ESI phone to notify me that I have new voicemails?
- What is the Day/Night button?
- What is the difference between hold and exclusive hold?
- How can I listen to my messages when I'm not in the office?
- How do I transfer a call to someone out of the office?
- How do you page through the phone system?
- How do I program an extension button on my phone?
- Where is my recorded message located?
- How do I change the greeting in a guest/info mailbox?
- How can I program my phone so when people call my extension, my phone rings instead of direct intercom?
- How do I create a holiday greeting?
- Some employees have left, how do I change the phone's display name?
- I moved one extension to a new location (jack) and the phone is not working.
- Where can I purchase a headset compatible with my system and how do I connect it to my phone?
- What is the Admin Password?
- How do I add/delete people in my directory?
- What precautions should I take if there is a hurricane warning?
- How do I setup my Remote IP Phone?
- We are closing in observance of the holiday, what changes should I make to our phone system?
Please email us any other questions you may have, contact us.
*Click here for important information about Panasonic equipment
USER GUIDES
- My phone system is not working.
- My voice mail message light is always on when there is no message, how do I remove/reset?
- My phones are not ringing, what could be the problem?
- How do I change the date and/or time on my system?
- How can I adjust the volume or the contrast on my phone?
- How do I make a conference call?
- What is the code for setting up and removing DND on my phone?
- How do I access a voice mailbox for an employee that left?
- I moved one extension to a new location (jack) and the phone is not working.
- Where can I purchase a headset compatible with my phone system and how to I connect it?
- Some employees have left, how do I change the phone's display name?
- What precautions should I take if there is a hurricane warning?
Please email us any other questions you may have, contact us.
- My phone system is not working.
If there seems to be no power on going to the phones, check the outlet the phone system is plugged into. If the system is plugged into a battery backup/UPS, make sure it is turned on and that it is plugged into a working power outlet. Try to bypass the battery backup/UPS by plugging the phone system directly into the wall outlet. You may have a bad battery in the battery backup/UPS. To ensure the phone system is not at electrical risk, replace the battery backup/UPS as soon as possible.
If the phones and the phone system have power, try calling the telephone numbers that are connected to the phone system. If you get a busy signal or a service message from the service provider, contact your service provider. They can check the service remotely.
If you have power to the phone system and telephones, and hear ringing when you call your main telephone number, contact Bestcom for a tech to come on site. It could possibly a phone system issue or an issue with your carrier.
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- How do I change the time on my system?
Press PROGRAM, HOLD, enter Admin Password, then #. Press 1, 4, 1, then enter the time in 12 hour format (830 or 8:30) then #. Select am or pm with the scroll buttons, then press #. Enter date in 8 digit format (06202009 for 6/20/2009) then press #. Press # to confirm.
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- How do I change my auto attendant main greeting?
Main greeting recordings are usually done in Branch ID 1, please call Bestcom to confirm.
Press PROGRAM, HOLD. Enter Admin Passoword, then #. Press 6, 1 for Recordings. Enter branch ID: 1, then #, follow prompts to record and save.
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- How do I forward calls to different extension or my cellular phone?
To call forward your MAIN telephone number, contact your carrier.
To call forward your station (extension phone) to another station, press the CFWD button and then dial the extension number you would like your calls to be forward to, then #.
To forward your station to your cell phone, press CFWD and then dial the phone number (make sure you dial your line group code before entering the phone number, usually 9, or 8). Press # to confirm.
To remove call forwarding, press CFWD, then *.
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- How do I make a conference call?
While on a call, press the CONF button and then dial the number of the party you would like to add. Press CONF again to bring the party together. Continue this process until you have all parties tied together. Press FLASH to cancel/disconnect the last call made.
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- How do I retrieve a voice mail message that was deleted by mistake?
Press PROGRAM, then 9. This will initiate the recycle bin. You can then restore a deleted voice mail message. The recycle bin by default, holds the last 10 deleted messages. This can be adjusted.
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- How can I program my ESI phone to notify me that I have new voicemails?
You can program your station phone to automatically call your pager or cell phone when you have new voice mail messages.
To add telephone numbers, press PROGRAM, then 6 for the notifications menu. Press 2 to add a phone number, press 3 to add a pager number. Follow the prompts to add a new number, when adding a new number, you do not have to put a 9 in front of the number (or any other line group number). Press # to confirm.
To enable this feature, press PROGRAM, 6, 1, 1.
To disable this feature, press PROGRAM, 6, 1, 0.
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- What is the Day/Night button?
The Day/Night button is used to change the answer mode of the phone system. The button toggles through Day, Night, Day2, Night2, HDay, and Auto. If there is a scheduled time programmed that the phones starts ringing and stops ringing, the system should remain in Auto mode. The the HDay is displayed, callers will hear the holiday greeting.
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- What is the difference between hold and exclusive hold?
A call placed on HOLD is accessible from any phone on the system. EXCLUSIVE HOLD keeps the caller only on the extension that placed the call on hold. When you have a call and press hold for one full second, you will see on the display EXCLUSIVE HOLD and other stations are not able to pick up that call. To retrieve the exclusive held call press the HOLD key for one full second and the call will be retrieved.
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- How can I listen to my messages when I'm not in the office?
Call your main telephone number, when the main greeting answers, press * and your extension number in rapid sequence. If an operator picks up rather than a main greeting, have that person press the blue VOICE MAIL button on their phone and then hang up. Then you can press * and your extensions number.
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- How do I transfer a call to someone out of the office?
While on a call, press TRANSFER, then choose a line (or press 9) + the phone number. You can hang up to transfer directly or you can speak with the person who will be receiving the transferred call first then hang up to connect the two parties. If the person does not answer or simply denies the call, press the FLASH button to return to the original caller.
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- How do you page through the phone system?
Press # then 0. Phones that are in use or in DND mode will not carry the page. If your phone system is tied to an overhead paging system, dial 599 to make your announcement.
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- How do I program an extension button on my phone?
Press and hold a programmable button for 3 seconds. The phone will announce if the button is already programmed. Enter an extension number or 9+phone number (by default, 9 is a the line group code for outside calls). Then press the same programmable button again to complete the programming.
If you press and hold a programmable button for a couple seconds, then press the HOLD button, it will clear the programming for that programmable button.
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- Where is my recorded message located?
When you record a call using the RECORD button, you will find the recording in your voice mailbox.
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- How do I change the greeting in a guest/info mailbox?
Press PROGRAM, *, then the mailbox number to access the mailbox menu. After you enter your password (default password is the same as the mailbox number), follow the prompts to record greetings.
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- How can I program my phone so when people call my extension, my phone rings instead of direct intercom?
Press PROGRAM, 3, 5, 0 to have your phone ring on intercom calls.
Press PROGRAM, 3 , 5, 1 to enable hands free answer mode on intercom calls.
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- How do I create a holiday greeting?
Press PROGRAM, HOLD, then the Admin Password. Press 6, 1 and enter Branch ID 540, then #. Follow the prompts to record the holiday greeting.
The phone system must be set to HDAY mode.
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- Some employees have left, how do I change the phone's display name?
Press PROGRAM, HOLD, then the Admin Password. Press 3, 2, 1 and enter the extension number to program, then #. Enter the name using the dial pad, press # after each letter and ## to confirm the name. Use 1 for space, and hold the arrow keys to move the cursor on the display.
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- I moved one extension to a new location (phone jack) and the phone is not working.
To move an extension to a different jack, a Bestcom technician needs to come out and properly wire the extension to the new phone jack.
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- Where can I purchase a headset compatible with my system and how do I connect it to my phone?
Bestcom offers different types of Plantronic headsets depending on your needs. We offer wireless headsets, headsets with only one ear cusion, no ear cusion, etc. Contact Bestcom for a pricing and more information on what types of headsets are available.
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- What is the Admin Password?
Contact Bestcom, 800.654.8507.
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- How do I add/delete people in my directory?
If you have a traditional directory setup in your automated system, follow these instructions. If you have an information mailbox where you have recorded a list of extensions, please contact Bestcom so that we can provide you more detailed instructions.
Press PROGRAM, HOLD, and enter your Admin Password. Press 6, 2. Enter the extension number of the person you want to add to the directory. Follow the prompts to record the name. After making the recording, the system will ask you for a key, if you have a Dial-By-Name directory, you will want to enter 3 numbers corresponding to the first three letters of the person's first or last name. (ex, for Mike, enter 645, then # to confirm)
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- What precautions should I take if there is a hurricane warning?
Your ESI system is powered through a battery backup, or UPS, which may be a labeled Tripplight or Minuteman that is either mounted on the wall or on the floor below the ESI phone system. There will be a power button on the UPS, toggle this to OFF position and unplug this unit from the wall outlet. Please note that your telephones will not work without power, once power is restored, plug the cord into the wall outlet and toggle the UPS power button to the ON position, the ESI telephone system may take as long as 10 minutes to completely boot up.
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- How do I setup my Remote IP Phone?
Click here to learn how to setup your Remote IP Phone.
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- We are closing in observance of the holiday, what changes should I make to the phone system?
At the phone that has the Day/Night key you will see the current operating mode in the telephone’s display press the Day/Night key you will see the mode change in the telephone’s display.
If you use the [Auto] Mode or [Day] Mode the system will need to be changed to the **Night mode prior to leaving for the holiday when you return to the office change the system back to the normal operating Mode.**Note if you have recorded a holiday greeting change the system to the holiday mode.
If you forward your lines to an answering service just forward as you would when the office is closed.
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Please email us any other questions you may have, contact us.
- My phone system is not working.
If there seems to be no power on going to the phones, check the outlet the phone system is plugged into. If the system is plugged into a battery backup/UPS, make sure it is turned on and that it is plugged into a working power outlet. Try to bypass the batter backup/UPS by plugging the phone system directly into the wall outlet. You may have a bad battery in the battery backup/UPS. To ensure the phone system is not at electrical risk, replace the battery backup/UPS as soon as possible.
If the phones and the phone system have power, try calling the telephone numbers that are connected to the phone system. If you get a busy signal or a service message from the service provider, contact your service provider. They can check the service remotely.
If you have power to the phone system and telephones, and hear ringing when you call your main telephone number, contact Bestcom for a tech to come on site. It could possibly a phone system issue or an issue with your carrier.
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- My voice mail message light is always on when there is no message, how do I remove/reset?
DBS: Press the ON/OFF button, then AUTO, then FLASH, then the ON/OFF button.
576: Press the ON/OFF button, then dial * 5, then the ON/OFF button.
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- My phones are not ringing, what could be the problem?
Call your main number and see if you can get through. Make sure the phone system is not in night mode. Check and see if the line buttons flash without an audible ring. Check the voice mail system, make sure it is on and functioning. Reset the voicemail systems. Call carrier and have them check telephone lines or T1/PRI service. If you are still have issues after these troubleshooting techniques, please contact Bestcom.
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- How do I change the date and/or time on my system?
DBS: From extension 100 or 10, press ON/OFF, press PROG, ##, FF1 (line 1). Then dial 1, #, 2, #. Enter the HOUR and MINUTES (use military time), then #. Press ON/OFF.
576: Press ON/OFF from any display phone. Press PROG, ** 9999 to enter programming. Dial 81001 (Dial 81000 for DATE), then HOLD. Enter HHMM (military time) or YY/MM/DD then HOLD, Press ON/OFF.
Amanda: Go to voice mail computer, press ALT+D from main screen. Enter password when prompted, press Enter. Enter new time (military time) and date. Press Enter.
Macro Voice: Go to voice mail computer. Press ALT+S from main screen. Enter password when prompted, then Enter. Press YY then press the F3 key when prompted. Enter time, press Enter. Type A for AM or P for PM, then Enter. Type STARTUP, press Enter and press the F2 key when prompted. Once prompted to press any key, do so.
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- How can I adjust the volume or the contrast on my phone?
To adjust the display, while phone is idle, press the # key and then press the volume keys to adjust. To adjust speaker, ringer or handset volume, press the volume key while each one is in use.
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- How do I make a conference call?
While on a call, press HOLD. Access another outside line and dial the number of the party to be included then press CONF to connect all parties.
To add an extension to a conference call, put your call on hold, then dial the extension you wish to add and press CONF.
To drop out of a conference call, press FLASH or ON/OFF.
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- What is the code for setting up and removing DND on my phone?
DND is the abbreviation for Do Not Disturb. When you activate DND, calls are stopped from coming to your extension.
DBS: To activate/deactivate, press ON/OFF and then dial 73, then press ON/OFF again.
576: To activate/deactivate, press ON/OFF and then dial 720, then press ON/OFF again.
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- How do I access a voice mailbox for an employee that left?
Sometimes when an employee leaves a company, the password to their voice mailbox is the last thing on your mind.
DOS Amanda: To change a mailbox security code, first go to the Voicemail Computer and press Alt + U. Enter your Password when prompted then press Enter. Press Alt + T and select mailbox using the arrow keys. Once the mailbox is highlighted, press Enter. Use the arrow key to move cursor to Security Code field, where you can then enter a new password. Press the cursor key 2 times after typing the last digit of the new security code. Press Alt + S to save, then Y for yes. Lastly, press Esc to exit user screen.
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- I moved one extension to a new location (jack) and the phone is not working.
To move an extension to a different jack, a Bestcom technician needs to come out and properly wire the extension to the new phone jack.
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- Where can I purchase a headset compatible with my phone system and how do I connect it?
Bestcom offers different types of Plantronic headsets depending on your needs. We offer wireless headsets, headsets with only one ear cusion, no ear cusion, etc. Contact Bestcom for pricing and more information on what types are available.
576: To use your compatible headset, you will first have to program a Headset button. First press the ON/OFF button, then PROG. Press the button on your phone you would like to setup as a Headset key. Press Redial * dial 35, press the HOLD button and then the ON/OFF button again.
DBS: To use a headset you will need to have the headset mode activated on your phone. When the mode is turned off, the headset is inoperative. To activate the headset, press ON/OFF, dial #51 and press ON/OFF again. The same code turns Headset mode on and off.
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- Some employees have left, how do I change the phone's display name?
The display name is the name the phone shows when you use the intercom. To change the display name, you will first have to get your port number.
DBS: You can use any display phone. Press ON/OFF, Conf, dial extension number and the port number will appear on the second line of the display. Press ON/OFF when complete. Once you have your port number, you can only program the names from the main attendant phone, usually extension 10 or 100.
Press ON/OFF, press Program, dial #2, then enter the port number. Press AUTO to move cursor to the left and erase current name or number. Use dial pad to enter each letter (ex, for letter B press 2 twice). Press FLASH after each letter, thwen complete, press FLASH, HOLD to store, then ON/OFF.
576: You can use either a large-display or small display phone. Press ON/OFF, Program **9999. Dial 8103 and press HOLD, and HOLD. Then you dial the extension number and press HOLD. Enter the extension name. If you are using a large display phone, press the soft key next to the desired row of letters and if your using a small display phone, press the approriate one-touch key. If you need to clear any existing data, press the FLASH key. Press # to enter a space. Press HOLD to store the entry, if you need to continue changing names, scroll with the Volume key. When complete press AUTO and then ON/OFF to exit.
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- What precautions should I take if there is a hurricane warning?
Your Panasonic telephone system will have a power switch on the front of the KSU this will have a green light above or below this switch toggle this switch to the OFF position. The light will go off, remove the power cord from the wall outlet. Please note that your telephones will not work without power, once power is restored plug the power cord into the wall outlet and toggle the power switch on the Panasonic KSU to the ON position.
If you have an Amanda or Panasonic Courier voicemail system you will need to login to the voicemail system and go to Shut Down, once the system is shut down toggle the power switch on the computer to OFF. The computer will be plugged into a battery backup, or UPS, you will need to toggle the power off and unplug the power cord from the wall outlet, please label this cord. When the power is restored plug the power cord back into the wall and toggle the power switch on the battery back or UPS to the on position then toggle the Amanda computer power switch to the ON position. The voicemail will reboot and return to service.
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Please email us any other questions you may have, contact us.
- My phone system is not working.
