WHY CHOOSE BESTCOM?
For over 30 years, Bestcom has been recognized as an award winning leader in the telecommunications industry, using industry-leading technology and outstanding customer service to help businesses small to large enhance their communications network. Bestcom offers our customers total quality solutions at competitive prices. Our customer care, service, and technical performance deliver unparalleled value to our customers. Our goal and promise is that your company will be completely satisfied with our products and services, guaranteed.
BESTCOM TECHNICAL SUPPORT
24 hours a day, 7 days a week, by phone, email, remote login or on-site at your location, engineers will quickly troubleshoot and correct any technical difficulties your system might be experiencing.
Bestcom supports the telecommunication needs of small to large-sized businesses, as well as remote offices across the country. What does this mean for your business? Our sole purpose is to bring your business the highest quality technological expertise, customer service and scalability available to help support your business communication needs.
ESI’S MASTER TECHNICIAN
ESI’s Master Technician advanced technical training is for experienced certified technicians of ESI equipment.
Completion of this technical training provides Bestcom's technicians a deeper understanding of ESI systems and the knowledge and skills to perform in-depth field troubleshooting with many of the same sophisticated diagnostic commands used by ESI’s own support technicians. These skills are essential in determining whether a system is operating at peak performance. In addition, certified ESI Master Technicians will receive access to the Master Technician Web portal and support by the ESI Technical Support team. Bestcom has two Master Technicians on staff.
Bestcom services include but are not limited to:
* Telephone systems and Voice Mail Maintenance
* Network, Data, Internet connectivity
* Systems Integration
* System Configuration and Upgrades
* System Relocation and Installation
* High-speed Voice/Data Connectivity (SIP,PRI,FIBER, ISDN)
* All levels of Cabling (voice and data)
* Next business day response times for non-emergency issues
* 4-hour maximum response time for emergency situations
* Help Desk Support
* User Support
* Hardware Support
* Hardware Maintenance Agreement
* Remote Maintenance and Testing
For unequaled support, contact Bestcom today!