Cloud PBX Support and FAQ

SETUP

Once contracted Bestcom will ask you a series of questions to pre program your new phones to work best for your business needs.

This will include:

1- The setup of all handling and answer rules for each of the telephone numbers assigned to your account.

2-The custom button programming for each user’s extension.

3-The setup and recording of your company’s auto attendants.

4-Any user’s preset call forwarding as needed when the phone is busy, not answered or off line.

5-Setup each user’s initial login and passwords for the dashboard and voice mail.

6-Enable voicemail to email for each user as required.

SERVICE

Bestcom will be readily available to answer questions and make programming changes by phone (561)681-9900 or email [email protected]

If you are having trouble with your phones the contacts to ESI Hosted support by phone is

(800) 491-3609 option 3 or from any ESI hosted phone dial 611. The ESI support team is available 24/7/365

To check any system outages and events the ESI portal is http://support.esi-stech.com/index.php?

Training

The user instruction videos for the Hosted PBX are available on line at YouTube on the ESI-ESTECH channel.

https://www.youtube.com/user/ESIphones/videos

There will be a user guide included in the box containing your phone.

Bestcom will be available to answer any questions and provide ongoing support.

If you require additional instructions a WEBEX online training session can be scheduled by Bestcom with an ESI representative to provide detailed training.

BASIC USER INSTRUCTIONS

To login to your dashboard enter https://my.esihs.net/portal/login

Enter your login name and password provided to you by Bestcom.

The directions for dialing an outside number:

• Pickup the handset or press the SPEAKER button,
• For a local number simply dial the 7 digit number and then dial #
• For a long distance or 800 numbers dial the 10 digit number and then dial #
• For International dialing contact Bestcom

The directions for dialing inside numbers

• Dial the extension number then dial #
• The directions for answering your phone when it is ringing
• Pickup the handset or press the speaker button

The directions for logging into your voicemail

• Press the blue VOICEMAIL button on your phone and then dial your password plus #
• You can then listen to any voice mails as well as recording your outgoing messages.

The directions to set up a Premier user’s conference bridge

• To dial into a conference bridge dial 002 THEN YOUR EXTENSION NUMBER THEN # then dial your leader ID
• For your guests dial THE DID NUMBER ASSIGNED then dial the participant ID
• The leader ID and participant ID can be viewed and changed in the user dashboard under the Conferences tab - Settings